FAQs, simplified
Straight answers about SQ ROOT, our formulas, and your orders.
What is SQ Root?
What is SQ Root?
SQ Root is a premium wellness brand focused on creating high quality supplements designed to support everyday balance, performance, and wellbeing. Our products are thoughtfully formulated using clean ingredients and are designed to fit seamlessly into a modern lifestyle.
Where are your products made?
Where are your products made?
All SQ Root products are manufactured in the United Kingdom in facilities that follow strict quality, safety, and compliance standards. We work closely with trusted UK-based partners to ensure consistency, purity, and reliability across all products.
Are your supplements safe to use?
Are your supplements safe to use?
Yes. All SQ Root products are formulated in line with UK safety standards and are suitable for daily use when taken as directed.
Are your products suitable for vegetarians or vegans?
Are your products suitable for vegetarians or vegans?
Many of our products are suitable for vegetarians. Please refer to each individual product page for full dietary suitability details.
Do your products contain allergens?
Do your products contain allergens?
All ingredients are clearly listed on our packaging and product pages. If you have allergies or sensitivities, we recommend reviewing the ingredient list carefully or contacting us before use.
Can I take multiple SQ Root supplements together?
Can I take multiple SQ Root supplements together?
In most cases, yes. Our supplements are designed to complement a balanced lifestyle. However, if you are pregnant, breastfeeding, taking medication, or have a medical condition, we recommend consulting a healthcare professional before use.
Are your products suitable for children?
Are your products suitable for children?
No. SQ Root products are intended for adults aged 18 and over.
What payment methods do you accept?
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- PayPal
All payments are securely processed.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to amend or cancel it.
Please contact us as soon as possible at info@sqroot.co.uk
Once an order has been dispatched, it can no longer be changed or cancelled.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. You will receive an order confirmation email once your purchase is complete, followed by a dispatch confirmation with tracking once your order has been sent.
Where do you deliver to?
Where do you deliver to?
We currently deliver within the United Kingdom only.
How much does delivery cost?
How much does delivery cost?
- Standard UK delivery: £4.40
- FREE delivery on all orders over £40
Delivery costs are clearly shown at checkout.
How long does delivery take?
How long does delivery take?
We use Royal Mail First Class delivery.
- Orders placed before 2pm are usually dispatched the same day
- Orders placed after 2pm are dispatched the next working day
Delivery typically takes 1-2 working days after dispatch.
Do you provide tracking?
Do you provide tracking?
Yes. All orders include tracking.
You will receive a tracking link by email once your order has been dispatched.
What if my order is delayed or marked as delivered but not received?
What if my order is delayed or marked as delivered but not received?
If your order has not arrived within 7-10 working days, or if it shows as delivered but hasn’t arrived, please contact us at info@sqroot.co.uk and we will investigate on your behalf.
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return:
Items must be unused and unopened
Products must be in their original packaging
Who pays for return delivery?
Who pays for return delivery?
Customers are responsible for return shipping costs unless the item is:
- Faulty
- Damaged
- Incorrect
In these cases, we will cover the return shipping cost.
What if my order arrives damaged or faulty?
What if my order arrives damaged or faulty?
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement or refund where appropriate.
How long do refunds take?
How long do refunds take?
Once approved, refunds are processed within 10 business days.
Please allow additional time for your bank or payment provider to complete the transaction.
Do you offer bundle deals?
Do you offer bundle deals?
Yes. We offer bundle discounts when purchasing multiple products together, providing better value than buying items individually.
Bundle pricing is automatically applied where available.
How do you use my personal information?
How do you use my personal information?
We use your information to:
- Process orders
- Provide customer support
- Improve our services and website
Full details are available in our Privacy Policy.
Do you share my data with third parties?
Do you share my data with third parties?
We only share data with trusted service providers such as payment processors, delivery partners, and analytics tools where necessary to operate our services securely.
Where is SQ Root based?
Where is SQ Root based?
SQ Root is based in the United Kingdom and operates under YUZAFAST LTD.
How can I contact you?
How can I contact you?
You can reach us via: info@sqroot.co.uk
11 Goodwood Crescent, Crowthorne, England, RG45 6NB
How long does it take to receive a response?
How long does it take to receive a response?
We aim to respond to all enquiries within 1-2 business days.