FORMULATED & MADE IN THE UK
FREE DELIVERY ON ALL ORDERS OVER £40

Shipping policy

This shipping policy outlines how orders placed on www.sqroot.co.uk are processed, shipped, and delivered. By placing an order with SQ Root, you agree to the terms outlined below.

Delivery Locations

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

Shipping Methods & Delivery Times

We deliver all orders using Royal Mail First Class.

Estimated Delivery Time

  • 1–2 working days from dispatch

Delivery times may vary slightly depending on location and external factors outside of our control.

Order Processing Times

  • Orders placed before 2pm (Monday-Saturday) are usually dispatched the same day.
  • Orders placed after 2pm will be dispatched on the next working day.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Costs

  • Standard UK Delivery: £4.40
  • FREE UK Delivery on orders over £40

Delivery costs are clearly displayed at checkout before payment is completed.

Tracking Information

All orders include tracking.

Once your order has been dispatched, you will receive an email containing your tracking link so you can follow your delivery in real time.

Delivery Issues & Delays

If your order is marked as delivered but has not arrived, or if it has been delayed beyond 7–10 working days, please contact us at: info@sqroot.co.uk

We will investigate the issue directly with the courier and keep you updated throughout the process.

Lost or Missing Orders

If an order is confirmed as lost by the courier, we will arrange a replacement or refund where appropriate.

Please note:

  • We may need to allow the courier’s investigation period to complete before issuing a replacement or refund.
  • Accurate delivery details must be provided at checkout to avoid delays or loss.

Incorrect Address or Failed Delivery

Please ensure your delivery address is correct at checkout.

If an order is returned to us due to:

  • An incorrect address
  • Failure to collect from a delivery location
  • Refusal of delivery

We may need to charge a reshipping fee before sending the order again.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the issue

We will arrange a replacement or refund where appropriate at no additional cost.

Public Holidays & Peak Periods

During busy periods such as sales, promotions, or public holidays, deliveries may take slightly longer than usual. We appreciate your patience during these times.

Contact Us

If you have any questions about delivery, please contact us: info@sqroot.co.uk
11 Goodwood Crescent, Crowthorne, England, RG45 6NB