FORMULATED & MADE IN THE UK
FREE DELIVERY ON ALL ORDERS OVER £40

Refund policy

At SQ Root, we want you to feel confident in your purchase. Please read the information below carefully to understand how returns, refunds, and exchanges work.

Returns Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The safety seal must be intact
  • You must provide proof of purchase

For hygiene and safety reasons, we cannot accept returns on opened or used supplements.

How to Start a Return

To request a return, please contact us at: info@sqroot.co.uk

Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Return address:
11 Goodwood Crescent
Crowthorne
England
RG45 6NB

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

If your item arrives damaged or faulty, we will cover the return shipping costs and arrange a replacement or refund.

Original shipping charges are non-refundable, unless the return is due to an error on our part.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the issue

Once reviewed, we will arrange a replacement or refund where appropriate.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used supplements
  • Items returned after 30 days
  • Products purchased from third-party retailers
  • Sale or discounted items
  • Gift cards

For hygiene and safety reasons, opened consumable products cannot be resold.

Exchanges

The fastest way to receive a replacement is to return the original item (if eligible) and place a new order once your return has been approved.

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel your order within 14 days of delivery without providing a reason.

To qualify:

  • Items must be unused, unopened, and in their original packaging
  • Proof of purchase must be provided

Refunds will be processed once the returned item has been received and inspected.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@sqroot.co.uk

Contact Us

If you have any questions regarding returns or refunds, please contact us: info@sqroot.co.uk
11 Goodwood Crescent, Crowthorne, England, RG45 6NB